Returns & Repairs

At Blue Rooster, we understand that it is essential for your business to act quickly and efficiently when products do not meet expectations or require repairs. That is why we have established a clear and professional process for returns and repairs. Whether it involves returning products that do not meet specifications or having equipment repaired, our goal is to keep your business running smoothly without interruptions. Below you will find detailed information on how to request a return or repair, so we can assist you promptly.

Step-by-Step Guide for Returns and Repair Requests
  1. Registering a Return:

    • Go to our return portal via https://bluerooster.returnless.com/en.
    • Enter the order number and the associated email address.
    • Select the product you want to return and provide the necessary information. If possible, attach photos to show the condition of the product.
    • Confirm your return request.
  2. Registering a Repair:

    • Go to our return portal via https://bluerooster.returnless.com/en.
    • Enter the order number of the relevant order.
    • Fill in the email address linked to your account.
    • Choose the product you want to have repaired.
    • Provide a detailed description of the issue and attach a video or photos to clearly illustrate the problem.
    • Press the "continue" button.
  3. Review Your Address Details

  4. Assessment and Costs

    We will process your return request and assess whether it can be accepted. If the return involves a repair, we will evaluate the product after receiving it and communicate whether any costs are associated with the repair. Once you have agreed to the costs, we will proceed with the repair.

  5. Return Acceptance/Rejection Email

    You will receive an email once we have accepted or rejected the return request. If your return is accepted, we will give you the option to create a shipping label through us. If you choose to use your own shipping label, we expect you to provide the corresponding track & trace code.

  6. Packaging and Shipping the Return

    You can now properly pack the return and send it to us.

Follow these steps carefully to ensure that your request is processed quickly and efficiently.

Return Conditions and Exceptions

You can only register a product for return on the day of receipt. Unfortunately, returns registered after this day cannot be processed.

To be eligible for return, products must be unused, undamaged, and in their original, undamaged packaging. Products that do not meet these conditions are not eligible for return.

Additionally, certain products are excluded from our return policy. This includes custom-made products, hygiene items, and specially ordered products. These items cannot be returned.