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Registering a Return:
- Go to our return portal via https://bluerooster.returnless.com/en.
- Enter the order number and the associated email address.
- Select the product you want to return and provide the necessary information. If possible, attach photos to show the condition of the product.
- Confirm your return request.
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Registering a Repair:
- Go to our return portal via https://bluerooster.returnless.com/en.
- Enter the order number of the relevant order.
- Fill in the email address linked to your account.
- Choose the product you want to have repaired.
- Provide a detailed description of the issue and attach a video or photos to clearly illustrate the problem.
- Press the "continue" button.
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Review Your Address Details
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Assessment and Costs
We will process your return request and assess whether it can be accepted. If the return involves a repair, we will evaluate the product after receiving it and communicate whether any costs are associated with the repair. Once you have agreed to the costs, we will proceed with the repair.
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Return Acceptance/Rejection Email
You will receive an email once we have accepted or rejected the return request. If your return is accepted, we will give you the option to create a shipping label through us. If you choose to use your own shipping label, we expect you to provide the corresponding track & trace code.
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Packaging and Shipping the Return
You can now properly pack the return and send it to us.
Follow these steps carefully to ensure that your request is processed quickly and efficiently.